Shipping policy

Effective Date: [01/20/2025]

At Salinas Nursery Garden Plants, we take great care in packaging and shipping our plants to ensure they arrive in the best possible condition. Please review our shipping policy before placing your order.

1. Shipping Areas

We currently ship within the United States.
Shipping availability may vary depending on seasonal restrictions and state agricultural laws. If we are unable to ship to your location, we will notify you and issue a refund.

2. Processing & Handling Time

We ship live plants on Monday, Tuesday, and Wednesday so they spend as little time in transit as possible and arrive in the healthiest condition. Because of that, we do not ship on Thursdays or Fridays, and handling times can vary based on seasonal demand, plant availability, and order volume. However, during periods of extremely high demand or other severe circumstances, handling may take up to approximately 10 business days.
Orders are typically processed within 3-5 business days after payment confirmation.
During peak seasons, processing times may be extended.
We do not ship on weekends or holidays.

3. Shipping Methods & Delivery Time

We ship via [USPS, UPS, FedEx, or other trusted carriers], depending on your location.
Estimated delivery times:
- 🚛🌱 Live Plant Shipping: $9.99 Flat Rate (U.S. Orders).
Delivery times may be affected by weather, carrier delays, or holidays. We are not responsible for delays caused by third-party carriers.

4. Shipping Costs

Shipping costs are calculated at checkout based on the destination, weight, and shipping method selected.
We may offer free shipping on qualifying orders (check promotions for details).

5. Live Plant Shipping & Care

All plants are carefully packaged to prevent damage during transit.
Upon arrival, please unpack your plants immediately and follow proper care instructions.
Some plants may experience slight stress during transit (wilting, yellowing) but should recover with proper care.

6. Address Accuracy & Delivery Issues

Customers are responsible for providing an accurate shipping address at checkout.
If an order is returned due to an incorrect or undeliverable address, customers may be responsible for additional shipping fees to resend the order.
If your order is lost, delayed, or damaged during shipping, please contact us within 24 hours of delivery for assistance.

7. Damaged or Lost Orders

If your plants arrive damaged or in poor condition, please contact us within 2 days of delivery with clear photos of the issue.
We will assess the situation and may offer a replacement or refund (see our Refund Policy for details).
For lost packages, we will assist in filing a claim with the carrier but are not responsible for carrier-related losses.